Frequently Asked Questions | RapidMaterials
No, we sell to do-it-yourselfers every day!
Shipping costs depend on your location and weight of the item(s). We utilize the netParcel shipping gateway to calculate shipping costs.
Most of our products are shipped from the Eastern time zone. FedEX in particular usually picks up air freight packages as early as 2pm eastern and it takes time to process and package your order for shipment. If your order is placed before noon Easte
If your organization is sales tax exempt, please contact us prior to placing your order. We can set up your account in our system so that your orders will not be charged sales tax.
We are required to collect sales taxes for several states, including Georgia, Indiana and Washington due to the Supreme Court's South Dakota vs. Wayfair Decision.
Shipping is automatically calculated using several different factors:
By default, all our metal sheets are shipped via freight trucking (LTL).
We can usually provide tracking numbers (you will be notified via the email you provided) within one business day of your order shipping. In some cases this may mean that your package may arrive before you receive the tracking number.
There are several things that effect when your order ships. If it's a standard "stock" item (tools, fasteners, gutter products, etc, it will usually ship within 1-3 business days of your order.
We ship from many locations across the US depending on the product and proximity to you.
Creating an account will allow our system to store your purchase history, and shipping and billing information.
