Frequently Asked Questions | RapidMaterials

Do I have to be a contractor to buy from Rapid Materials?

11/1/2018
No, we sell to do-it-yourselfers every day!

How much is my shipping cost?

2/24/2017
Shipping costs depend on your location and weight of the item(s). We utilize the netParcel shipping gateway to calculate shipping costs.

I need to ship my order via overnight, next day or 2-day air, when will I get it?

2/24/2017
Most of our products are shipped from the Eastern time zone. FedEX in particular usually picks up air freight packages as early as 2pm eastern and it takes time to process and package your order for shipment. If your order is placed before noon Easte

Sales Tax? Why am I being charged?

12/13/2018
We are required to collect sales taxes for several states, including Georgia, Indiana and Washington due to the Supreme Court's South Dakota vs. Wayfair Decision.

The quoted shipping seems high? Why and can I get a better shipping rate?

11/2/2017
Shipping is automatically calculated using several different factors:

What is my shipping cost for 1-2 pieces of metal sheet(s)?

2/24/2017
By default, all our metal sheets are shipped via freight trucking (LTL).

When will I receive my tracking number?

2/24/2017
We can usually provide tracking numbers (you will be notified via the email you provided) within one business day of your order shipping. In some cases this may mean that your package may arrive before you receive the tracking number.

When will my order ship?

2/24/2017
There are several things that effect when your order ships. If it's a standard "stock" item (tools, fasteners, gutter products, etc, it will usually ship within 1-3 business days of your order.

Where will my order ship from?

2/24/2017
We ship from many locations across the US depending on the product and proximity to you.

Why should I create an account?

2/28/2017
Creating an account will allow our system to store your purchase history, and shipping and billing information.

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